Background Information

The Consumer Savings Bureau was formed early in 2009 when Sue Hipperson the company’s founder (a pet lover who was also an ex employee of Missing Pets Bureau) heard that the Missing Pets Bureau was in difficulties, she became very concerned about those thousands of pets that were registered who may not continue to benefit from a service.

Although Sue was unable to save the Missing Pets Bureau herself, she was able to secure the database. This at least meant that the Consumer Savings Bureau and Pets Bureau are able to communicate with old members albeit for legal and data protection reasons it is necessary to ask people to join and re-register for the new web based services.

The Consumer Savings Bureau/Pets Bureau has set up services that is able to offer all Missing Pets Bureau members FREE membership
All customers who took out Petback Protect or Petback MedAlert membership, will be entitled to claim FREE Standard Membership with Consumer Savings Bureau and Pets Bureau.
You will be given the chance to buy a new ID Tag at nominal cost. Please note the old ID Tags are being taken out of service
As an added benefit, when you re-register for the above, you can also find out how most families are saving around £1,000 per year, which includes Saving Money on your day to day bills and receiving 5% automatic Cashback on your day to day shopping including food and fuel etc.

Help with my old Missing Pets Bureau membership

What happens with my Membership with Missing Pets Bureau?The old service is no longer active. It is therefore vital that you re-register with Consumer Savings Bureau/Pets Bureau.
 
What happens to my Pets Details including the ID Tag and Microchip No?
These are no longer registered; however the Pets Bureau systems are compatible, so if you immediately re-register then simply buy new ID Tags and you will be re-registered in our new database.
You will also benefit from a range of other services.

Once you re-register you can claim free Starter or upgrade to our Silver Membership

How do you get the Pet back from the ID Tag? Has this changed?
Yes – the Pets Bureau uses telephone automation. This service operates 24 hours a day, 365 days in a year and we can respond within seconds. This is how it works:-
The finder calls our freephone number and keys in their contact details into our automated system.
Seconds later a text is sent back to the finder, providing all the owners relevant contact information including emergency contact numbers.
The finder makes contact with the owner, and pet and owner, are then, happily reunited.

This also complies with legal requirements for dog owner’s, as the owner’s information is made available to any public official on demand. As an additional security benefit, the finder’s caller line information and details are normally captured, ensuring that in a ransom situation, this information can be passed onto the authorities at the request of the owner.

I have just taken out new membership with Pets Bureau or ordered a replacement Pet ID Tag and I have received a Missing Pets Bureau tag – why is this?
Good question. Pets Bureau was able to obtain a small amount of stock in order to allow for customers to re-register for the service.
Pets Bureau has ordered new stock but delivery takes 2 months as they are subject to a manufacturing process and did not want to be in a position where it could not offer a service over this period.
The ID Tags are fully compatible with the new service and do not need to be replaced.

I was a Missing Pets Bureau Petback MedAlert member and I had sent in a DNA sample – what has happened to it?
We were concerned about this one too. We have been assured that the samples were securely destroyed by Missing Pets Bureau prior to liquidation to avoid the risk of these being acquired by a third party for the wrong reasons

My microchip is already registered elsewhere, do I need to register with you?
No you don't have to register with us but as people or organisations such as vets frequently contact us - it is another way of getting your pet back home!

I have now got more pets or want to re-register existing pets?
That is fine - you can register up to five pets as part of your FREE registration.
You manage your own membership online

One of my pets has died - what should I do?
You can amend/remove your pet's details when you create your account.
You are then free to register other pets.
Remember the membership includes the advice services of Consumer Savings Bureau too.

If you would like to benefit - just go to www.consumersavingsbureau.co.uk and click Free Membership to benefit from this service.