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Sign Up Problems If registering for the first time click hereIf you have registered previously click hereLogin using your email address and passwordYou can now add or amend your detailsIf you have forgotten your password you can request an email reminder

Website/Browser ProblemsFollow the steps aboveTry a different Web Browser i.e. switch to Mozilla Firefox etcTry a different computerNote: If you are using your computer at work, then the security settings on the PC may be preventing access

I seem unable to get into my account - it says that my email address is "already registered"If you think you have already created an account then choose "forgotten password" optionComplete the information and you will receive a password reminderIf you have not previously registered, then use another email address as a log on

I have forgotten my login and password - what should I do?Go to the Contact Us page and send us a message with your Full Name and Address plus your date of birth and your Pets names if appropriateWe will then help you reset the accountWe regret we can only do this during business hours, please allow 1 business day to complete this process

Other Website or Sign Up ProblemsIf you are still experiencing problems then it may be that it is a browser or configuration issue for example.if you are trying to use your computer at work it may be that their security settings are preventing access to certain features on our website