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Before contacting us please take a look at our FAQ section below to see if your question has already been answered. If it hasn’t we’d love to hear from you!

Alternativly you can email us directly at

Frequently Asked Questions

I can't log into my account

If you are having dificulty loging into you account you can reset your password here.

Can I add another pet?

If you wish to add another pet to your membership you can do that within your account.

If you need to upgrade your membership you can also do that from within your account.

You can log in here.

I need a new ID tag
You can order a new ID tag for your pet here.

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ID Tags for Dogs

ID Tags for Cats

DNA ID Storage Services


Replacement ID Tag


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