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Frequently Asked Questions

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How do I update my details?

You can update your contact details and your pet’s details via your online account by logging in here using the username and password you set when you signed up.  There’s zero paperwork involved and takes only a few minutes.

Can I change my membership?

Sure, you can upgrade or downgrade your membership via your online account by logging in here using the username and password you set when you signed up. Once logged in navigate to the “Subscriptions” tab and select “Change Plan”. It’s as simple as that.

How do I cancel my membership?

You can cancel your membership anytime from your account by logging in here using the username and password you set when you signed up. Once logged in navigate to the “Subscriptions” tab and select “Cancel”.

My pet has lost their tag, how do I get a new one?

You can order a replacement ID tag from our Store here.

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